It is all very well to have the distinction of selling world-class instruments to customers in many diverse application areas – but a good sale is only meaningful if it is backed up by instrument reliability and excellent Aftersales support. Syft Technologies ticks all the boxes!
Syft instruments are extremely reliable – but don’t take our word for it! Here are the instrument “up-time” statistics provided by a Canadian customer who has five of our Voice200 instruments in different locations around that vast country.
|Site 1||Site 2||Site 3||Site 4||Site 5|
|Availability / %||100.00||99.99||99.77||100.00||100.00|
Then on the odd occasion when there is an issue with an instrument, Syft’s Aftersales support kicks in with great speed and efficiency, helping to get the instrument up-and-running in as short a time as possible. In addition to this, the Aftersales team also provides services for method development and data analysis.
This dedication to our customers has recently resulted in Syft Technologies being presented with a certificate of recognition for our support by Ray Perkins, the CEO of Anatune, during his recent visit to our company. Our exceptional UK distributor’s customers gave them an unbeatable score of +100 for customer service for every month throughout 2016, and Anatune acknowledged the huge role that Syft played in making that possible.
Our winning combination of reliable instrumentation and exceptional aftersales support, has resulted in many repeat and word-of-mouth sales for Syft. But as the number of sales and size of the company grow, one thing will remain the same – we will not compromise on our quality or customer service.